📋 AWS Delivery Consultant Role – Full Interview Questions (By Rounds)

Behavioral / Scenario

• Give a two-minute career overview.
• Describe your AWS experience and the main services you have used.
• What does a typical week look like for you?
• Scenario: How did you identify what you needed to learn in a new area, and how did you solve it?
• What was the level of effort for that project, and what was the outcome?
• What business results did you achieve?
• Tell me about a time you tried to simplify a process but failed. What would you do differently?
• How did you go about learning new skills at Sapphire when customers kept asking the same questions?
• How many customers did you personally handle and what was your role as you moved from Cloud Engineer to Architect?

Technical / Architecture

• Describe a three-tier architecture on AWS.
• Key benefits of containers.
• Define microservices and their characteristics.
• What is serverless computing?
• Explain high availability.
• Difference between generative AI and traditional AI.
• Explain Retrieval-Augmented Generation (RAG).
• What are prompts in the context of AI models?
• Define DevOps and describe your CI/CD experience.
• Explain blue/green, canary, and in-place deployments.
• What is a DMZ?
• Describe how a domain name is translated to an IP address, including the handshake process.
• Difference between Layer 4 and Layer 7 load balancing.
• Describe a VPC setup with subnets, route tables, and a NAT gateway.
• Types of databases and when to use SQL vs NoSQL.
• How do you encrypt data at rest and in transit?
• What is single sign-on and how can it be implemented on AWS?
• Difference between symmetric and asymmetric encryption.
• IDS vs IPS.
• Migration strategies you have worked on (rehost, replatform, etc.).
• AWS migration phases (Assess, Mobilize, Migrate/Modernize).
• Compare storage types: object (S3), block (EBS), and file (EFS/FSx).

Follow-up / Wrap-up

• Any questions for the interviewer about the Delivery Consultant role, typical customer use cases, and engagement model.

Main Questions

1. Can you talk to me about a time when you were not able to meet a commitment?
   • Details about what the commitment was
   • What were the blockers
   • Why you were not able to make it
   • What was the impact
   • How did you resolve it
   • What was the result
   • How did you work towards it so that it doesn't happen again
   • What was the lesson learned
2. Tell me about a time when you went above and beyond for a customer.
   • Why did you do it?
   • How did you know that you had to do something extra?
   • What were the metrics that you collected?
   • What were the data points that you had?
3. Can you tell me about a time when you had to communicate a change in direction that you anticipated people would have concerns with?
   • What did you do to understand the concerns?
   • How did the team react or how did your manager react?

Main Questions

1. Can you tell me about a time when you took on something significantly outside your area of responsibility and why was it important to you?
2. Can you give me an example of a time when you were able to deliver an important project under a tight deadline and what sacrifices did you make?
3. Can you tell me a time when you not only met a goal but considerably exceeded expectations and how were you able to do it?

Main Questions

1. Tell me about a time where your business or your projects gained something because you persisted on an issue for a length of time. Why were you so determined on this issue and how did it turn out?
2. Give me a time when you had to make an important decision and you were at a point where you either had to move forward with the information you had or stop and gather more information. What did you end up deciding and what was the outcome?
3. Tell me about a time where you had to make an important decision without consulting your manager. What was the situation and how did it turn out?

Technical Questions

1. How do you plan migration and what do you know you need to first?
2. Can you remind me again what the strategic phases were?
3. Can you explain the difference between rehost, replatform, refactoring or rearchitecting?
4. How do you actually plan the migration phase?
5. If you were to migrate a static web page portal for your customer, how would you go about that?
6. What if this web application had a database attached to it and users needed to log in do some things. How would you migrate the database that is completely separate from the actual application?
7. What if we had an extremely large database let's say 15 terabytes worth of data - how would you recommend the customer to migrate that data would you still use DMS?
8. Can you tell me a little bit more about data sync?
9. When you say replicate data how does it actually do that? Is that straight off the internet or is it like a snowball or is this completely different?
10. Can you tell me the advantages of block replication for migrations using a tool like CloudEndure - what's the benefit of that?
11. Can you explain a little bit more about the overall architecture if you're using CloudEndure and you mentioned a couple of times about the replication servers - what other requirements are you looking at if you were to use CloudEndure for the architecture?
12. If we're already set up and migrating a server and we are coming up on a window. We've already cut over everything looks successful but the application cannot connect to the new database - how would you troubleshoot that?
13. What if the application here is intermittent sporadic - you only have maybe 15 or 20 users that are complaining about connectivity, but this application supports about a thousand people and the rest don't have any problems. How would you troubleshoot that?
14. What is that methodology based upon? (referring to assess, mobilize and migrate)

Behavioral Questions

15. Can you tell me about a time when you were trying to understand a complex problem on your team and you had to dig into details to figure it out? Who did you talk with? Where did you have to look for the most valuable information and how did you use that information to help solve the problem?
16. Did the RTO still stay at 8 hours? (follow-up question)
17. How did the project stakeholders respond to this solution? (follow-up question)
18. Can you tell me about a time where you had to dig deep into finding out the root cause of something - usually an issue or a problem that you found? How did you know what you were focusing on was the right thing to focus on? What was the outcome? And would you have done anything differently?

The interview also ended with an opportunity for the candidate to ask questions.

DESCRIPTION

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.

Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

Key job responsibilities

• Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
• Providing technical guidance and troubleshooting support throughout project delivery
• Collaborating with stakeholders to gather requirements and propose effective migration strategies
• Acting as a trusted advisor to customers on industry trends and emerging technologies
• Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts

About the team

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture - Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth - We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

BASIC QUALIFICATIONS

• 3+ years of experience in hands-on cloud enterprise architecture design, storage and networking solutions
• 3+ years of experience in consulting and working with enterprise customers
• Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
• 3+ years of experience in working with enterprise customers in building, migrating and modernizing enterprise applications
• 3+ years of experience with customer cloud transformation activities to ensure successful delivery of solutions

PREFERRED QUALIFICATIONS

• AWS experience preferred, with experience in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
• AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
• Experience with automation and scripting (e.g., Terraform, Python, CDK, shell, Ruby, Powershell)
• Knowledge of security and compliance standards (e.g., HIPAA, GDPR)
• Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
• Experience with AWS services (e.g. AWS Application Migration Service (MGN), Cloud Migration Factory, Portfolio analysis tooling) and managing large scale data center to data center and/or data center to cloud migrations; data center operations (e.g. data assurance, monitoring, alerting and notifications)
• Experience integrating AWS AI/ML services (SageMaker, Bedrock, Amazon Q); understanding of AI/ML governance and responsible AI practices

Additional Information

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.